FAQ

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PH: 0407214456

Questions And Answers

Q: What areas do we service? A: Adelaide CBD and North East areas (a $1.00 per km surcharge for outside these areas.)

Q: Is Happy Pet Helpers a registered business? A: Yes, we are a registered business.

Q: Does Happy Pet Helpers have insurance? A: Yes we are insured with QBE under public liability.

Q: How does the Pet Taxi service work? A: We come to you, pick your pets up and take them to your doggie daycare center, groomer or vet of your choice, drop them off and will bring them home when ready. I can wait in the waiting room for $15 per 10 minutes or we can arrange for me to leave and come back to pick you up later.

Q: With your Pet Taxi service do you have seat belts or cages for my pets? A: Yes we have short doggie seatbelts fastened into the boot of our Toyota C-HR ready to go and we have a cat cage provided for use if needed also.

Q: How much notice do I need to give? A: 2 weeks notice for a appointment for a dog walk, play time and pet taxi. Please ring at anytime as we could have a cancellation and be able to fit you in.

Q: Why do we need a meet and greet? A: We offer a free meet and greet visit which allows us to get to know you and your pets. We will also establish your requirements and pick up a key (if needed). We will discuss the services available and see what fits for you.

Q: Will we still walk in bad weather? A: Yes we still turn up but it is dependent on the severity of the weather. We do not walk in heavy rain, thunderstorms or heat higher than 31 deg for their safety. As an alternitive we could go inside your home or under a veranda or pet taxi them to a doggie daycare where they will still give your pets the mental stimulation and exercise they need

Q: Do you require direct access to my home? A: This will be up to the individual client. We are happy to hold a key if there is no other access otherwise a code for a key safe or direct access to your yard.

Q: How can I assist you to care for my pets? A: You can assist by making sure your pets are currently registered and have ID tags (microchipping if possible) and maintaining their vaccinations.

Q: I would normally use family or friends. Why should I use you? A: A problem may arise or an incident my occur or you’re just not happy with how they do things. This can put pressure on the relationship and not having insurance may create further problems.

Q: What other services to you provide? A: We are experienced in lead guiding, Pet Taxi and also operate a mobile pet store.

Q: What payment methods are accepted? A: We are happy to accept cash, bank deposit & pay pal.

Q: What happens if I have to cancel my arrangement? A: Cancellation requires 24 hours notice or a fee will be charged.

Any further questions you may have, please contact us either by phone or email.